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- It was suggested that he contact the Curaçao Gaming Authority regarding the issue, as unresolved complaints could impact the casino’s licensing.
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The player reported issues with the casino regarding the cancellation of bonuses and deductions from winnings based on incorrect claims about bet limits. Despite efforts to resolve the issue, the casino did not respond to the complaints team. Consequently, the complaint was marked as «unresolved,» and the player was advised to contact the Curaçao Gaming Control Board for further assistance. The Complaints Team had attempted to engage the casino for resolution but had received no response after multiple outreach efforts. What makes Frostybet Casino particularly appealing is its integration of high-performance gaming software, diverse slot catalogues, and immersive live casino options. It also ensures that transactions are encrypted, and personal data is protected, which boosts overall credibility.
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These rules can be used as a reason for not paying out winnings to players in specific scenarios. Based upon our estimates and collected information, we consider Frostybet Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. In some eligible countries, Frostybet offers a Pay’n Play feature that allows account-free gaming using online banking, enabling faster deposits without full registration. However, standard registration and KYC will be required for full functionality and withdrawals.
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